Kell Casey & The Oracle Lounge – Terms of Use

Introduction

Welcome to the websites, apps, and digital platforms associated with Kell Casey and her branded products, including but not limited to: The Oracle Lounge and Kell Casey Psychic Medium (collectively, the “Site”).

By accessing, browsing, or using the Site, you agree that you have read, understood, and consent to be bound by these Terms of Use (“Terms”). If you do not agree to these Terms, you may not access or use the Site.

Revision Rights

Kell Casey and her associated entities reserve the right to update or revise these Terms at any time by posting the changes on the Site. Your continued use of the Site after such updates constitutes your acceptance of the revised Terms.

License and Site Access

You are granted a personal, limited, non-transferable, non-exclusive license to access and use the Site for personal purposes. Kell Casey reserves the right, at her sole discretion and without notice, to modify, suspend, or discontinue any aspect of the Site, including products, services, or content. Kell Casey is not liable for any modifications or discontinuations.

Subscriptions, One-Time Payments, and Refund Policy

All subscriptions, one-time purchases, and digital content are non-refundable.

Subscriptions:

You may cancel your subscription at any time, but it will remain active until the end of the current billing cycle.
No refunds or partial credits will be provided for cancellations, missed content, or delayed releases.

One-Time Payments:

All one-time purchases, including single-course purchases, digital downloads, or individual readings, are final and non-refundable.
No refunds, credits, or exchanges will be provided for one-time payments under any circumstances.

By completing a subscription or one-time purchase, you acknowledge that scheduling, content release, and availability are subject to change without notice.

Usage Guidelines

You may use the Site solely for personal, non-commercial purposes. You are responsible for your own communications, submissions, and interactions on the Site. Prohibited activities include, but are not limited to:

Posting materials that infringe intellectual property, publicity, or privacy rights
Posting false, inaccurate, or misleading information
Engaging in unlawful or criminal activities
Attempting to breach the Site’s security or gain unauthorized access

Account Security

You are responsible for maintaining the confidentiality of your account information and password. All activity conducted under your account is your responsibility. Report any unauthorized use or security breaches immediately.

Additional Terms

Certain products, orders, or portions of the Site may be subject to additional terms, including but not limited to ordering, shipping, returns, and membership rewards (“Additional Terms”). These Additional Terms are incorporated by reference. In the event of a conflict, the Additional Terms prevail.

Membership Eligibility

Membership is limited to registered users who are 18 years or older and not suspended or removed by Kell Casey for any reason. Membership may be revoked at any time for violations of these Terms or applicable law. Membership is void where prohibited.

Product Information and Availability

While we strive to provide accurate and up-to-date information, product descriptions, availability, and promotions may contain errors and are subject to change. Kell Casey reserves the right to limit quantities, revise, suspend, or terminate any promotion at any time.

Proprietary Rights

All content, including text, images, videos, graphics, trademarks, logos, and other materials (except content submitted by users) is owned by Kell Casey or her licensors and protected by copyright, trademark, and other laws. You may not use any content in an unauthorized manner.

Submitted Content

By submitting content to the Site, you grant Kell Casey a perpetual, irrevocable license to use, copy, modify, distribute, and display such content. You warrant that you own the rights to the content and that it does not violate third-party rights.

Recurring Billing

By subscribing, you authorize recurring charges at the current rate. Charges may vary due to promotions or plan changes, and you authorize Kell Casey to charge these varying amounts.

Free Trials

Free trials may be offered for new or returning members. Free trials are limited and may not combine with other offers. Paid membership automatically begins at the end of the trial period without further notice.

Content Availability and Missed Shows

No Guarantee: We do not guarantee any specific show, episode, or content will be available at any given time.
No Entitlement: You are not entitled to retroactive access to missed or delayed content.
No Refund: Missed, delayed, or discontinued content does not entitle you to any refund, credit, or compensation.

Disclaimers

Use of Site: All content is provided as-is. Kell Casey makes no guarantees regarding accuracy or reliability. Content is not a substitute for professional advice (legal, medical, financial, or psychiatric).
Functionality: We do not guarantee uninterrupted access or virus-free servers.
Third-Party Sites: Links to third-party sites do not constitute endorsement, and Kell Casey is not responsible for their content or practices.

Indemnification

You agree to indemnify and hold harmless Kell Casey, her affiliates, and representatives from claims, damages, or liabilities arising from your use of the Site, violations of these Terms, or violation of any law or third-party rights.

International Use

The Site is operated primarily from Australia. Users accessing from other countries are responsible for complying with local laws.

Risk of Loss & Personal Readings

All digital and physical products are delivered via third-party services. Risk of loss passes to you upon delivery.

Personal Readings:

No refunds for missed readings. Sessions may be rescheduled.
Scheduling may change unexpectedly; Kell Casey will make reasonable efforts to accommodate.
Services, readings, reports, or advice are not a substitute for licensed professional guidance.

Copyright Infringement

Notifications of alleged copyright infringement must be sent in writing with:

Physical or electronic signature of the rights holder or authorized agent
Identification of the copyrighted work(s)
Identification of the infringing material
Contact information of the complainant
Statement of good faith belief that use is unauthorized
Statement that information is accurate under penalty of perjury

Send DMCA notices to:
Kell Casey / The Oracle Lounge
Email: hello@kellcasey.com

© 2026 Kell Casey & The Oracle Lounge
All rights reserved.